Tell us the occasion — we'll draft the rest
One form reaches the whole estate: rooms, dining, spa, casino salon, transfers and events. The desk is staffed around the clock and answers in minutes, not business days.
Your stay, in your words
Direct channels
- Reception & concierge+61 3 6221 1888
- Written requests[email protected]
- Desk hours24 / 7
- Median response4 minutes
Find us
410 Sandy Bay Road, Sandy Bay TAS 7005, Hobart, Australia
- Hobart Airport25 min by road
- Waterfront pierOn site
- HelipadNorthern lawn
Private-arrival protocol
Side entrance, in-suite check-in, billing alias — request "private arrival" in your message and the duty manager handles it personally.
Straight to the right desk
Prefer to write? Each desk reads its own queue — mention the department and your note lands correctly the first time.
Reservations
Rooms, packages, groups
Dining & cellar
Restaurants, vault, pier table
Casino hosts
Salon, Players Club, tournaments
Events studio
Weddings, galas, boardroom
The concierge's private map
Routes our guides run for residents only — wild coves, truffle country and the mountain's quiet side.
- Hidden coves circuit4 hrs · tide-timed
- Truffle & cellar country6 hrs · seasonal
- kunanyi dawn ascent3 hrs · sunrise
Your resident guide
Head of experiences · EN / FR / DE
Fourth-generation Tasmanian, ex-park ranger — Sam designs each route around tide, weather and how much conversation you feel like.
See the full routesTwo floors above the floor
Level 01 — Grand living
- Double-height loungeFireplace
- Dining for tenChef's kitchen
- Primary suite+ guest wing
Level 02 — Sky pool deck
- Plunge poolHeated, river-facing
- Sun deck8 loungers
- Outdoor hearthYear-round
From A$1,850 per night with dedicated butler — suite details or enquire below.
Today's conditions on the Derwent
Live station data — the concierge reads this before recommending a pier dinner or a harbour run.
Wind · gusting 19
Swell · long period
Water temperature
Visibility · clear
Concierge note: high tide at 19:12 — golden hour on the pier is a go. Tenders running on the hour.
Getting here without thinking
By road
Sandy Bay Road from the CBD — 6 minutes. Complimentary valet at the porte-cochère; EV charging in the basement.
By air
Hobart Airport 25 min by car (included on direct bookings) or 7 min by helicopter to the northern lawn pad.
By water
Private vessels berth at the marina arm; hotel tender shuttles from Sullivan's Cove on request.
Check-in
From 15:00 — or straight to the dining room and we'll bring the key to your table.