+61 3 6221 1888
[email protected]
410 Sandy Bay Road, Sandy Bay TAS 7005, Hobart, Australia
Reserve
+61 3 6221 1888 [email protected] 410 Sandy Bay Road, Sandy Bay TAS 7005, Hobart, Australia
Discrete & transparent

The questions every guest eventually asks

Booking, casino etiquette, privacy, pets, kids, cancellations — answered without marketing varnish. Anything missing, the concierge answers in minutes.

The library

Search or browse by theme

Twenty-four answers, grouped. Still stuck — the direct line below reaches a human.

Staying
Check-in from 15:00; check-out until 11:00. Early arrivals wait in the library lounge; late checkout to 14:00 is complimentary on suite categories.
Yes — the full bakery terrace à la carte breakfast is included on every rate, served 06:30–11:00 or delivered to your suite at no charge.
Dogs under 15 kg are welcome in garden-level rooms with a A$60/night pet program — bed, bowls and a walking map of Sandy Bay included.
Step-free throughout, eight fully accessible suites, pool hoist, and hearing-loop at reception. Tell us your requirements at booking and we prepare the room.
Complimentary valet parking in the secure basement — including EV charging at eight bays. Self-park available if you prefer.
The casino
A current photo ID — passport or Australian driver's licence. Entry is 18+; the floor runs facial-recognition age verification at the door.
Smart casual from 18:00. The VIP salon requests jackets after 20:00 — suite wardrobes lend attire if your luggage didn't plan for it.
Main floor from A$10; salon tables from A$100. Poker tournaments run Wednesday and Saturday with A$150–$500 buy-ins.
Free at the rewards desk in two minutes with photo ID — Silver tier activates immediately with dining credit and point earning on all play.
Privacy & policies
Yes — ask for the private-arrival protocol: side entrance, in-suite check-in, and a billing alias on the room account.
Flexible rates cancel free to 48 hours; prepaid packages are staged — full detail on the refunds page.
A A$200/night pre-authorisation covers incidentals, released at checkout. Debit cards accepted; cash deposits by arrangement.
The boardroom

Meetings that don't leak

A diplomatic chamber on the executive floor — shielded connectivity, a private entrance from the car park, and staff under standing NDA.

  • ConnectivityEncrypted line, RF-shielded
  • AccessPrivate lift & entrance
  • IsolationSTC 68 acoustic shell
  • SecretariatDedicated officer

Seating formats

  • Board table18 seats
  • Council U-shape24 seats
  • Closed negotiation2 × 6 facing
  • Standing reception60 guests
Request closed protocol
Weddings & galas

Married where the river turns gold

Ceremonies on the pier at civil dusk, receptions in the ballroom, and a wedding concierge who has produced 300 of them and still cries at vows.

Pier ceremony at sunset
Ballroom reception styling
Bridal suite preparation
Fireworks over the Derwent

Packages from A$14,800 for 80 guests — ceremony, reception, accommodation block and the bridal suite. Download the event brief or send your date straight to the studio.

Open the wedding desk
Overwater dining pier

One table, at the very end of the boards

A single table for two at the pier's furthest point — lantern-lit, a seafood set written for the tide, and nothing between you and the southern sky.

  • Best nightsNew-moon windows
  • Menu7 courses, seafood-led
  • Per coupleA$680 all-in
  • AvailabilityOne table nightly

Moon-phase calendar

For starlight choose the nights around the new moon; for the lantern-lit sheen on water, the waxing quarter.

  • Next new moonOct 2 — fully dark
  • Meteor windowDec 13–14
  • Aurora watchAlerts on request
Claim the end table
Olfactory architecture

The estate has a smell — take it home

Our signature scent was built with a Hobart perfumer: cold sea air, Huon pine and a thread of woodsmoke. Suites ship with it; the boutique sells it.

  • Top notesSea salt · ozone · lime bud
  • HeartHuon pine · Tasmanian lavender
  • BaseDriftwood smoke · ambergris accord
Pre-arrival curation

Choose your suite scent before you land

Three formulas on file — Coastal, Hearth, Botanical. Tell us at booking and the diffuser is lit before you open the door.

Set my scent
The hotel film

Three minutes on the Derwent

Chapter I — Morning mist

The pier at first light · score: solo piano

Chapter II — Noon heat

Pool edge and bakery terrace · score: strings

Chapter III — Midnight revelry

The floor after dark · score: trio jazz

Directed by Wattle Films, Hobart · shot entirely on estate grounds

Original score by the Derwent Trio

Pillow & linen selector

Build your bed before you arrive

Seven pillow fills, two linen weights and three night-time scents — your preset saves to the booking and the bed is made to it before you land.

1 · Pillow
2 · Linen
3 · Scent
  • Goose downSoft
  • Anatomic foamFirm
  • BuckwheatOrthopaedic
  • Wool-richCool sleep
Save to my booking
Still unanswered?

The desk answers in four minutes

Call +61 3 6221 1888 or send the concierge a note — a person replies, never a queue.

Contact the concierge