Received — the concierge is reading it now
Your request has landed at the duty desk. A named concierge replies within minutes — watch your inbox, and keep your phone close if you left a number.
Three steps between you and check-in
A person replies
Median response time is four minutes. Your message is read by a concierge, not a queue bot — expect a named reply.
We hold your dates
Courtesy holds run 72 hours while you confirm flights — nothing is charged until you approve the itinerary.
Arrive to it ready
Room set to your presets, transfers timed to your flight, the table or therapist already booked.
OZE-
Quote this if you call — it pulls your request straight to the top of the desk.
Read up on the suites
Every room faces water or mountain — the suite page breaks down categories, inclusions and the penthouse floor plan.
Suite categoriesPlan the first dinner early
The chef's counter seats six and books out a week ahead — worth reading the dining rooms page before the concierge calls.
See the dining rooms- Counter seats6 · nightly
- Vault dinnersThu–Sat
- Pier tableOne per night
Book the jetlag slot now
The 45-minute Jetlag Recovery protocol is the most-booked arrival-day service — lock it to your landing time.
Spa sanctuary detailsJetlag Recovery
45 min · A$140
Southern Lights
90 min · A$240
Your A$40 welcome credit waits
Direct-booked guests collect a gaming credit at the rewards desk — and the Players Club takes two minutes to join.
About the Players ClubFrom the journal
Need us faster?
The desk answers 24/7 at +61 3 6221 1888 — or write to [email protected] with your reference.